Cheryl Kay Mullins
1 El Sereno
(209) 249-0447
ckmullins@hotmail.com
Highly motivated Senior Technical Recruiter, Customer Advocate, Project Lead and Account Manager with the ability to work effectively within a variety of mediums. A background that includes Recruitment, Sales, Project Rollout, Requirements Gathering, Project Analysis, Metrics, System Development, New Product Introduction, Account and Business Development along with Strong Customer Interaction.
Strengths:
* Provide unsurpassed customer service and support including, open communication with managers, candidates, networking leads and cross-functional teams.
* Strong Account Management, Sales and Technical Process Development.
* Effective Team Player with strong background in system development, metrics and statistics.
* Determine the needs of management, through interviews, qualifications, requirements, need assessments, networking, sense of urgency and commitment.
* Develop and implement effective strategies and best practices for process and product development.
* Great relationship and communication skills used to partner effectively with executive level managers, cross-functional teams and individuals.
* Educated in Diversity programs, background investigations, reference checking, verification of employment/education, current employment laws.
* Sales and negotiation skills utilized with new and existing clientele.
* Ability to prioritize and accomplish multiple tasks.
* Develop and implement numerous sourcing strategies, including referral programs, ad placement, internet recruiting, internet vacuuming, direct sourcing, cold calling, referrals, trade shows, job fairs and networking leads.
* Participated in the development of recruiting strategies, goals, budgets, training, market evaluations and requests for bids.
* Demonstrated ability to negotiate pay, bill rates, overhead and gross margin dollars for maximum profitability.
* Ability to set realistic financial agreements and availability expectations that benefit all parties.
* Exceptional ability for conflict resolution, team development, and training.
Employment History:
5/06-present Orkin
* Commercial Sales Development
Responsible for Account Development with existing customer base as well as keeping the funnel full of new customers.
* Account Management
* Cold Calls and Warm Leads
* Telemarketing
* Database management
* Strong Customer Interaction, problem resolution and Service oriented sales.
* Strong follow up and attention to detail
* Strengths in team building and friendly competition.
2/05-5/06 Sabbatical – Own business opportunities
* Spent quality time with family, friends, freelance writing, freelance-photography and school. Enjoyed life!
9/04-2/05 Delegata
Senior Technical Recruiter
* Recruiting for SW and HW Professionals, including Project Managers/Analysts, Logistics/Buyers, Call Center/Help Desk, Networking, Embedded System Design, E-commerce Development, Data warehousing, Enterprise Solutions, DBAs.
* Worked with managers to develop detailed requirements, interview questions, and recruiting strategies.
*
10/03-9/04 TransWestern Publishing
Account Manager
* Responsible for Account Development with existing customer base as well as keeping the funnel full of new customers.
* Strong Cold Calling, Close, Resource Development, Follow-up.
* Strong Customer Service, Account Resolution/Upsale
* Creative Marketing/Advertising
* Account management, responsible for resolution of financial status, account balances, ad layouts, distribution.
* Strong follow up and attention to detail
* Strengths in team building and friendly competition.
12/02- 5/03 Modis IT Division
Resource Development Manager
* Recruiting for SW and HW Professionals, including Project Managers/Analysts, Logistics/Buyers, Call Center/Help Desk, Networking, Embedded System Design, E-commerce Development, Data warehousing, Enterprise Solutions, DBAs.
* Worked with managers to develop detailed requirements, interview questions, and recruiting strategies.
* Placed second in the region for placements
5/01-2/02 Greentree Systems
Account Manager
Applicant Tracking Software
* Implementation Specialist: Responsible for introduction of Greentree Application (customer Demos), Process Evaluation Specialist, and System Tailoring to meet customer needs.
* System QA- QA/UI Review team for all customer systems along with specific mapping/tailoring for those accounts that I managed.
* Responsible for developing Discovery Documents/External Spec for system tailoring.
* Responsible for working with Development, Support, and the Report Team to support design modifications or clarification as needed.
* End User training/hand off to support
11/2000-3/2001 Cisco Systems
Senior Technical Recruiter
Specializing in recruiting technology driven professionals for e-commerce and Internet solution providers.
Recruiting for Lines of Business:
* Enterprise Voice Video Business Unit
* Internet Communication Software Group
* Central Marketing
Technology Project Member
* Selected as part of an elite team to strategize, collect requirements and design new staffing/recruitment tools.
1996-10/2000 Volt Services Group
Senior/Lead Technical Recruiter
* Account manager for HP and Agilent
* Account management background with Tandem and Apple
* Senior recruiter for WebTV/Microsoft account
* Mentorship/training lead
* New account/Sales
1980 - 1996 Tandem Computers
IT Technical Associate 5/Consolidation Project Manager
* Project manager for IT consolidation project from 24 systems down to 6.
* Developed and implemented cookbook for managing IT source code
* Coordinated/implemented Control Source program/4GL project.
Support Services/ IT Manager
* Manager of the Product Reporting system tech support department.
* Managed Customer support/help desk
* Problem management support (data integrity)
* Training of other Tandem divisions and Tandem companies.
* Initiate Control Board for identifying requirements/user issues
* Coordination and QA of Alpha and Beta testing, UI Testing
* Responsible for PRS consolidation project (106 to 24 systems)
Database Administrator
* Global data administration of the Product Reporting System.
* Reports, metrics, data integrity, training, developing procedures and specs.
* Work with other teams to develop maximizing system performance.
* Customer Support/Help Desk/system and metric resolution
Manufacturing New Product Engineer
* Introduction of new products, CNs, and Embeds to manufacturing.
* Editing/writing manuals, procedures and specs.
* Work with cross functional teams and departments to ensure that procedures, products, and processes reflect engineering objectives.
Quality Assurance Supervisor
* Directed all activities including, inspection, auditing, and testing of products and processes in support of production and Customer Engineering group.
* Ensured conformity to requirements of product testing and inspection, and control of all non-conformance items.
* Introduced Dock to Stock concept.
* Planned and allocated equipment and personnel resources to meet production goals, objectives and budgets.
* Interacted extensively with other departments to ensure achievement of QA objectives.
* Assisted in budgets, reviews, and capital equipment forecasts.
Data Analyst/ Technical Writer
* New Product Reporting team formed to maintain failure analysis data collection system, reports and metrics
* Member of User Involvement team. Factory Optimization project
* Developed training and operations manuals
* Developed facility newspaper/Editor in chief
* Developed failure analysis training programs.
Information Systems
Developed Failure analysis reports and system support
* Implemented comprehensive training for data collection operations.
* Developed training materials and manuals
* Published weekly newspaper/articles, stats/chaired productivity committee
* Successfully enhanced communication with other facilities.
QA -Lead
* Source inspection for determining vendor compliance and new accounts of all mechanical, PWA and subassemblies, prototype builds, vendor qualifications
* Provided training for mechanical/assembly, tools/equipment & operations.
* Active member of control board meetings ( ECNs)
EDUCATION:
Delta College
West Valley College
Westmont High
Classes/Seminars:
2005 Employment laws Sexual Harassment Training
Cisco Networking Essentials Resumix/Resumex
Eudora Tutorial Crystal Reports overview
Product Maturing Managing a Help Desk
Lotus 1-2-3 Supervisor Training
Guide to Quality Control Intro to Participative Management
Effective Communication Tandem Philosophy
Background/Records Search Concepts and Facilities (Ops)
Diversity in the Work Force Risk Taking
Employment Law Advanced Word
Managing within the Law Bender Writing Testable Requirements
Management Training New Product Introduction/Brand
Senior Recruiter Training Technical Enform
Commands-on line tracking Time Management
Increased Productivity Advance Sales Techniques
Clarify SalesForce
Internet Recruitment PC/MAC/Internet/Mail proficient Luxor Sales System
AIB Certification Sales Training
Technical overviews: Crystal reports, PeopleSoft, Insight, Resumix, C++, SQL, Java, scripting, security encoding, Networking, LAN/WAN, TCP/IP, System Performance, Access, MS Office, Photoshop, Page Maker, Contact, Outlook, WebMagic, Quicken, Quicktime, Tacl, Beginning HTML, Photo Deluxe,
Previous Employers:
Kratos Display Systems
Hardwood Hills School
ISS/Sperry Univac
Memorex
Macys/Mervyns (Fine Jewelry Departments)
Excellent references available on request.
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